Mellstroy Casino Support Contacts
Melstroy Casino support team is available 24/7 to assist you with any questions, concerns or issues you may encounter.
Live Chat Support
Live Chat feature is the fastest way to connect with our support team:
- Available 24 hours a day,
- 7 days a week,
- help in real-time.
Simply click the chat icon located at the bottom right corner of any page on our website. Our average response time is under 60 seconds and our team can assist you in multiple languages.
Email Support
When you need to attach documents, email support is an excellent option. Send your questions to [email protected] and our team will respond within 24 hours. In email please include your account username (never your password) and provide as much detail as possible about your inquiry.
Contact Form
Contact form accessible through your account dashboard or the “Contact Us” section of our website.
After submitting the form, you’ll receive an automatic confirmation email with a ticket number for tracking purposes. Casino Mellstroy team typically responds to contact form submissions within 12-24 hours.
Contact Information
Corporate Office:
Mellstroy Ltd.
Dartford DA1 5RQ, United Kingdom
Email Addresses:
General Support: [email protected]
VIP Support: [email protected]
Verification Department: [email protected]
Complaints: [email protected]
Responsible Gaming: [email protected]
Data Protection Officer: [email protected]
Business Hours:
Customer Support: 24/7/365
Administrative Office: Monday-Friday, 9:00 AM – 6:00 PM (CET)
Tips for Contacting Support
To ensure the fastest resolution to your inquiry:
- Have your account information ready (username and registered email)
- Be specific about your issue and provide relevant details
- Include screenshots if reporting technical issues
- Check our FAQ section first – your question may already be answered
- Never share your password or sensitive financial information via email
